In the event you are dissatisfied with any aspect of Ruffer’s service, we suggest you write to our Chief Executive or Head of Compliance in the first instance. They can be contacted via email to email@example.com or letter to 80 Victoria Street, London SW1E 5JL. Please provide us with as much detail about the issues as you can, to help us investigate the matter.
Information is available from Ruffer describing the firm’s procedures for handling complaints. In summary, we will acknowledge your complaint, independently investigate the circumstances of your complaint, and report our findings and conclusion to you within eight weeks of receiving the complaint.
In the event we do not resolve your complaint to your satisfaction, you may be able to refer your complaint to the Financial Ombudsman Service (FOS). Information is available from Ruffer describing the FOS’s procedures, details are also available from the FOS. You should write to Ruffer before making a complaint to FOS. If you would like details of Ruffer’s complaints handling procedures or a copy of the FOS information, please email firstname.lastname@example.org.
For complaints in relation to Ruffer S.A., please write to the Chief Executive or Group Head of Compliance via email to email@example.com or letter to 103 boulevard Haussmann, 75008, Paris, France.
For complaints in relation to Ruffer LLC, please write to Sara Osberg, Chad Kutney or Group Head of Compliance, via email to firstname.lastname@example.org or letter to Suite 201, 300 Park Avenue, New York, NY 10022.