All-weather investing

Seeking good positive returns.

Come rain or shine.

Ruffer LLP
Select Location
UK
Europe
Australia
US
Asia
Middle East
Channel Islands
Rest of world
Type of investor
Individual investors
Institutional
Charity
Family office
Financial planner
Individual investors
Institutional
Charity
Wholesale
Institutional
Institutional
Institutional
All investors
All investors
London
80 Victoria Street
London SW1E 5JL
Edinburgh
31 Charlotte Square
Edinburgh EH2 4ET
Paris
103 boulevard Haussmann
75008 Paris, France

Disclosures

COMPLAINTS

In the event that you are dissatisfied with any aspect of Ruffer’s service, we suggest that you write to the Chief Executive or Compliance Officer of Ruffer in the first instance. They can be contacted via email to compliance@ruffer.co.uk or via letter to 80 Victoria Street, London SW1E 5JL. Please provide us with as much detail about the issues as you can, to help us investigate the matter.

A leaflet is available from Ruffer describing the firm’s procedures for handling complaints. In summary, we will acknowledge your complaint, independently investigate the circumstances of your complaint, and report our findings and conclusion to you within eight weeks of receiving the complaint.

In the event that we do not resolve your complaint to your satisfaction, you may be able to refer your complaint to the Financial Ombudsman Service (FOS). A leaflet is available from Ruffer describing the FOS’s procedures. Details are also available on FOS’s website (www.financial-ombudsman.org.uk). You should write to Ruffer before making a complaint to FOS. If you would like details of Ruffer’s complaints handling procedures or a copy of the FOS leaflet, please email compliance@ruffer.co.uk.