Ruffer (Channel Islands) Limited

Some clients prefer to have their assets administered outside the United Kingdom.

Ruffer (Channel Islands) Limited offers Ruffer LLP’s investment service while the investments themselves remain with a custodian bank located outside the UK. Investment management is delegated to Ruffer LLP, Ruffer (Channel Islands) Limited is administered by Zenith Family Office Services Limited and all clients’ stock and cash are held in a top custodian bank.

Accounts may be denominated in US dollars, euros or sterling.

INFORMATION
Ruffer (Channel Islands) Limited (RCIL) looks after investments on a discretionary basis for private clients, their trusts, charities, companies and pension funds.

It is a wholly owned subsidiary of Ruffer LLP.

The Company is authorised to carry out business under The Protection of Investors (Bailiwick of Guernsey) Law, 1987 (as amended).

Directors

Keith Betts, Annabel Mackenzie, Allister Cleal

Compliance Officer

Helen Kaines

who to contact
Bertie_Dannatt
Bertie Dannatt
Investment Director
Joined Ruffer as a graduate trainee in 2008, following five years in the British Army. A University of Durham graduate, he qualified as a member of the Chartered Institute for Securities & Investments (CISI) in 2010 and became an Investment Director in 2015.
Laetitia_East
Laetitia East
Investment Manager
Graduated from Oxford University with a degree in Modern History. She is a member of the Chartered Institute for Securities and Investment, having completed the CISI Masters in Wealth Management, receiving a distinction in the Private Client Investment Advice and Management paper. She joined Ruffer in 2012.
HOW TO COMPLAIN
At RCIL we are committed to providing a high quality service to our clients.

However, we recognise that there may be times when you have cause to complain. Occasionally things may go wrong and we will do our utmost to resolve your issue fairly and to your satisfaction at the earliest possible opportunity.

If you are not satisfied with any aspect of our service or products, please contact your investment manager or you can contact the Compliance Officer directly by emailing compliance@ruffer.co.uk.

What happens next

Once we have received your complaint, we will promptly (no longer than five business days) acknowledge its receipt and confirm when you can expect to hear from us. We will aim to resolve your complaint as quickly as possible (usually within eight weeks) and keep you regularly informed of the progress we are making in trying to resolve it. Once we consider your complaint resolved we will send you a final response. In the unlikely event we take longer than three months, you have the right to inform the regulator (The Guernsey Financial Services Commission) directly of your complaint.

What do I do if I remain dissatisfied?

Included in our final response will be details of the action you can take if you remain dissatisfied with the resolution of your complaint: you can refer your complaint to the Channel Islands Financial Ombudsman (CIFO). Details about CIFO can be found on their website, www.ci–fo.org.

November 2019

London
80 Victoria Street
London SW1E 5JL
Edinburgh
31 Charlotte Square
Edinburgh EH2 4ET
Paris
103 boulevard Haussman
75008 Paris, France